Video Call Equipment ID
When customers show you their equipment on a video call, we recognise the model and likely parts and fill in the job for you.
- Pilot the plan to start small
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 3–6 days build time, once your material is in
What you get
- Video-call link customers open on their phone, nothing to install
- AI that recognises the make and model, taught on your past jobs
- AI that reads the model and serial number from the label
- Job filled in automatically with likely parts in your job software
- Visible problems marked on the live picture
- Picture from the call saved to the customer's record
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample setups from your answers, each telling you what the cameras find in a different way — an instant alert, a daily report, a live screen and more.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your image check starts flagging what you asked for, with a snapshot, the time and the place.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Recognises make and model from the unit's appearance
- 2Reads model and serial numbers off the nameplate
- 3Highlights visible problems seen in your past service jobs
- 4Pre-fills the job record with likely parts to bring
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than $2 a day
- Included every month — Video-call minutes: 120More when you need it: $9 for 60 extra ($0.15 each)
- 2 care rounds a month — changes, fixes and help
Start
- The complete service is included in this plan.
- Less than $2 a day
- Included every month — Video-call minutes: 300More when you need it: $9 for 60 extra ($0.15 each)
- 2 care rounds a month — changes, fixes and help
Growth
Recommended- The complete service is included in this plan.
- Less than $2 a day
- Included every month — Video-call minutes: 800More when you need it: $9 for 60 extra ($0.15 each)
- 2 care rounds a month — changes, fixes and help
Scale
- The complete service is included in this plan.
- Less than $3 a day
- Included every month — Video-call minutes: 2,000More when you need it: $9 for 60 extra ($0.15 each)
- 2 care rounds a month — changes, fixes and help
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- Findings sent to you as alerts or a morning summary
- Results as a spreadsheet export
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which field-service software do you use?
- What equipment brands do you service most?
- Can we use past job notes and photos for training?
- Who on your team takes the remote calls?
- What parts list or price book should prefill draw from?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with the Pilot plan — the complete service, built on your business and run for you. Move up when you need more.