IT Service Desk Auto-Remediation Agent
For companies whose IT help desk drowns in password resets and access requests. The AI reads each ticket, fixes the routine ones directly in your user directory, and closes the ticket. Anything unusual is passed to a technician with notes.
- Free scoping assessment first
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 2–4 days build time, once your material is in
What you get
- Connection to your help-desk system
- AI ticket reader that sorts routine from complex requests
- Automatic fixes for password resets, access and standard software
- Approval rules for which access needs a manager's yes
- AI replies to staff in plain language
- Weekly report of tickets solved automatically
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample ways to run the work from your answers — for example passing each task on at once, one summary a day, or waiting for your yes.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your workflows start running. A status page in your account shows every run.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Reads every new help-desk ticket as it arrives
- 2Sorts routine requests from ones that need a technician
- 3Resets passwords, grants approved access and installs standard software through your directory
- 4Replies to the requester, closes the ticket and writes notes for anything handed on
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than €2 a day
- Included every month — Help-desk tickets handled: 150More when you need it: €9 for 70 extra (€0.129 each)
- 2 care rounds a month — changes, fixes and help
Start
- The complete service is included in this plan.
- Less than €2 a day
- Included every month — Help-desk tickets handled: 400More when you need it: €9 for 70 extra (€0.129 each)
- 2 care rounds a month — changes, fixes and help
Growth
Recommended- The complete service is included in this plan.
- Less than €3 a day
- Included every month — Help-desk tickets handled: 1,000More when you need it: €9 for 70 extra (€0.129 each)
- 2 care rounds a month — changes, fixes and help
Scale
- The complete service is included in this plan.
- Less than €5 a day
- Included every month — Help-desk tickets handled: 2,500More when you need it: €9 for 70 extra (€0.129 each)
- 2 care rounds a month — changes, fixes and help
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- Your workflows running on our machines
- A status page with every run, failure and fix
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which help-desk tool and user directory do you use?
- Which ticket types should be fixed automatically?
- Which access grants need a manager's approval?
- How many tickets arrive in a normal week?
- Who takes over tickets the agent cannot solve?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with a free scoping assessment — we scope it and quote before you commit.