Post-Call Survey & Sentiment Bridge
Correlates automated post-call/IVR surveys with the actual call content and sentiment to explain why customers scored as they did, and to flag surveys that contradict the call. Feeds validated CX metrics to leadership.
- Free scoping assessment first
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 2–4 days build time, once your material is in
What you get
- Each survey matched to its phone call
- AI call reading that explains each score
- AI mismatch flags for surveys that contradict the call
- Dashboard of score reasons by team, topic and week
- Weekly leadership email with key reasons and examples
- Links to the part of the call behind each finding
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample dashboards from your answers, each showing your numbers in a different way.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your dashboard opens from your account and updates on a schedule.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Matches each survey response to its recorded call.
- 2Reads the call to explain what drove the score.
- 3Flags surveys that contradict the call, such as a low score after a solved issue.
- 4Sends leaders a weekly summary of the reasons behind scores.
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than $4 a day
- Included every month — Call minutes analysed: 600More when you need it: $33 for 300 extra ($0.11 each)
- 2 care rounds a month — changes, fixes and help
Start
- The complete service is included in this plan.
- Less than $7 a day
- Included every month — Call minutes analysed: 1,500More when you need it: $33 for 300 extra ($0.11 each)
- 2 care rounds a month — changes, fixes and help
Growth
Recommended- The complete service is included in this plan.
- Included every month — Call minutes analysed: 4,000More when you need it: $33 for 300 extra ($0.11 each)
- 2 care rounds a month — changes, fixes and help
Scale
- The complete service is included in this plan.
- Included every month — Call minutes analysed: 10,000More when you need it: $33 for 300 extra ($0.11 each)
- 2 care rounds a month — changes, fixes and help
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- A live dashboard on your own data
- Your files, sheet or system connected
- A plain-words summary each time it updates
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which survey tool runs your post-call survey?
- Which phone system records the calls?
- How are survey answers linked to calls today?
- Who should get the weekly summary?
- Which scores matter most?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with a free scoping assessment — we scope it and quote before you commit.