Chat & Email Conversation Analytics
Analyzes text-channel conversations — chat, email, messaging — for intents, resolution, sentiment, effort and compliance, complementing your voice analytics. Unifies text and voice insight in one dashboard.
- Free scoping assessment first
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 2–5 days build time, once your material is in
What you get
- Links to your helpdesk, chat and shared inbox
- AI sorting of why customers wrote and whether it was solved
- AI reading of customer mood and how hard it was for them
- One screen showing calls and written messages together
- Weekly email summary of rising issues
- Click through to real example conversations behind each trend
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample dashboards from your answers, each showing your numbers in a different way.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your dashboard opens from your account and updates on a schedule.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Reads each new chat, email and message thread as it closes.
- 2Labels the reason for contact, whether it was resolved and customer mood.
- 3Spots threads where customers had to repeat themselves or chase replies.
- 4Combines written and call insights into one daily view.
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than $3 a day
- Included every month — Conversations analysed: 300More when you need it: $22 for 150 extra ($0.147 each)
- 2 care rounds a month — changes, fixes and help
Start
- The complete service is included in this plan.
- Less than $5 a day
- Included every month — Conversations analysed: 800More when you need it: $22 for 150 extra ($0.147 each)
- 2 care rounds a month — changes, fixes and help
Growth
Recommended- The complete service is included in this plan.
- Less than $9 a day
- Included every month — Conversations analysed: 2,000More when you need it: $22 for 150 extra ($0.147 each)
- 2 care rounds a month — changes, fixes and help
Scale
- The complete service is included in this plan.
- Included every month — Conversations analysed: 5,000More when you need it: $22 for 150 extra ($0.147 each)
- 2 care rounds a month — changes, fixes and help
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- A live dashboard on your own data
- Your files, sheet or system connected
- A plain-words summary each time it updates
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which helpdesk, chat and email tools do you use?
- Do you already analyse calls, and in which tool?
- What contact reasons do you already track?
- Who should receive the weekly summary?
- Are any inboxes off limits?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with a free scoping assessment — we scope it and quote before you commit.