Voice-Channel Knowledge Assistant
We ingest your knowledge base and connect it to a voice assistant on your phone/IVR line that answers callers with grounded responses read aloud. Answers stay within your documented content and hand off to an agent when unsure.
- Pilot the plan to start small
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 2–4 days build time, once your material is in
What you get
- Loader for your help information and policies
- Understands what callers say and finds the answer in your information
- Spoken replies in a natural voice
- Hand-off to staff when unsure
- Connection to your phone line or menu
- Call log and missed-question report
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample phone agents from your answers, each with its own voice and way of greeting callers.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your agent starts answering calls on the phone number we set up with you.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Answers caller questions out loud from your own help information
- 2Stays within what your information says instead of guessing
- 3Hands callers to a person when unsure
- 4Logs unanswered questions so you can add to your information
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than $2 a day
- Included every month — Call minutes: 100More when you need it: $9 for 50 extra ($0.18 each)
- 2 care rounds a month — changes, fixes and help
Start
- The complete service is included in this plan.
- Less than $2 a day
- Included every month — Call minutes: 300More when you need it: $9 for 50 extra ($0.18 each)
- 2 care rounds a month — changes, fixes and help
Growth
Recommended- The complete service is included in this plan.
- Less than $4 a day
- Included every month — Call minutes: 800More when you need it: $9 for 50 extra ($0.18 each)
- 2 care rounds a month — changes, fixes and help
Scale
- The complete service is included in this plan.
- Less than $7 a day
- Included every month — Call minutes: 2,000More when you need it: $9 for 50 extra ($0.18 each)
- 2 care rounds a month — changes, fixes and help
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- A phone line answered by your AI agent
- A page with every call, transcript, message and the minutes used
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which phone number should it answer?
- Where is your help information?
- When should callers reach a person?
- What hours should it answer?
- Which phone system do you use?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with the Pilot plan — the complete service, built on your business and run for you. Move up when you need more.