Support Assistant That Sticks to Approved Answers
For businesses that need a support assistant that never makes things up. It answers only from your approved help content, shows where each answer came from, and hands over to a person when a question goes beyond what it may answer. Off-limits topics get your approved polite response.
- Pilot the plan to start small
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 2–4 days build time, once your material is in
What you get
- Support assistant limited to your approved content
- Restricted-topic list with approved fallback replies
- Every answer shows its source and is checked against your rules
- Hand-off to staff by email or help desk
- Your help content library, with past versions kept
- Overview of answers, hand-offs and questions it could not answer
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample assistants from your answers, each with its own personality, greeting and look.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your assistant goes live on your website and the other places this service names.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Answers customer questions only from your approved content
- 2Shows the source behind every answer
- 3Hands off to a person when unsure or on restricted topics
- 4Reports questions it could not answer so content can be added
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than €2 a day
- Included every month — Questions answered: 200More when you need it: €19 for 100 extra (€0.19 each)
- 2 care rounds a month — changes, fixes and help
- Assistant: up to 40 chats a day
Start
- The complete service is included in this plan.
- Less than €4 a day
- Included every month — Questions answered: 600More when you need it: €19 for 100 extra (€0.19 each)
- 2 care rounds a month — changes, fixes and help
- Assistant: up to 100 chats a day
Growth
Recommended- The complete service is included in this plan.
- Less than €6 a day
- Included every month — Questions answered: 1,500More when you need it: €19 for 100 extra (€0.19 each)
- 2 care rounds a month — changes, fixes and help
- Assistant: up to 300 chats a day
Scale
- The complete service is included in this plan.
- Included every month — Questions answered: 4,000More when you need it: €19 for 100 extra (€0.19 each)
- 2 care rounds a month — changes, fixes and help
- Assistant: up to 1,000 chats a day
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- An AI chat assistant on your site, answering from your own facts
- Hands over to your phone, WhatsApp or booking link when unsure
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- What content is approved for answers?
- Which topics are off-limits?
- What should it say when it cannot answer?
- Who receives hand-offs?
- Where should the assistant appear?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with the Pilot plan — the complete service, built on your business and run for you. Move up when you need more.