All Customer Messages in One Inbox
For businesses answering customers on email, chat, WhatsApp and social all at once. Every message lands in one shared inbox, linked to the same customer whichever channel they use. The AI routes each one to the right person and keeps the full conversation history together.
- Pilot the plan to start small
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 2–5 days build time, once your material is in
What you get
- Shared inbox joining email, chat, WhatsApp and social messages
- Customer matching across channels
- AI that sends each message to the right person by topic, language and urgency
- AI summary of the conversation when someone else takes over
- Connection to your customer records, keeping all history in one place
- Overview of how many messages come in on each channel
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample ways to run the work from your answers — for example passing each task on at once, one summary a day, or waiting for your yes.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your workflows start running. A status page in your account shows every run.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Links messages from different channels to the same customer
- 2Reads each new message and routes it to the right person or queue
- 3Summarises past conversations for whoever picks it up
- 4Flags urgent or upset messages first
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than $3 a day
- Included every month — Messages routed: 500More when you need it: $22 for 200 extra ($0.11 each)
- 2 care rounds a month — changes, fixes and help
Start
- The complete service is included in this plan.
- Less than $5 a day
- Included every month — Messages routed: 1,500More when you need it: $22 for 200 extra ($0.11 each)
- 2 care rounds a month — changes, fixes and help
Growth
Recommended- The complete service is included in this plan.
- Included every month — Messages routed: 4,000More when you need it: $22 for 200 extra ($0.11 each)
- 2 care rounds a month — changes, fixes and help
Scale
- The complete service is included in this plan.
- Included every month — Messages routed: 10,000More when you need it: $22 for 200 extra ($0.11 each)
- 2 care rounds a month — changes, fixes and help
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- Your workflows running on our machines
- A status page with every run, failure and fix
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which channels do customers use to reach you?
- Which CRM or help desk do you use?
- Who handles which kinds of questions?
- What counts as urgent?
- How many messages a day do you get?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with the Pilot plan — the complete service, built on your business and run for you. Move up when you need more.