Let Customers Fix Their Own Orders
After checkout, customers can change size or colour, fix the delivery address or add items until their order is released to the warehouse. Each change is checked against stock and shipping rules, the order is held at your warehouse or fulfilment partner while it is editable, payment differences are charged or refunded through your store platform, and the change is logged on the order.
- Pilot the plan to start small
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 2–4 days build time, once your material is in
What you get
- Order-change link in confirmation emails
- Checks that items are in stock and can be shipped
- Order paused at your warehouse while changes are allowed
- Extra charges or refunds through your store
- AI answers to customer questions about changes
- Record of every change on each order
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample designs of your site from your answers, each with its own look and layout.
You choose or mix
Pick one, or mix them — for example the colours of one with the layout of another.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your site goes live at a web address we give you, then on your own domain.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Checks each change against stock and shipping rules
- 2Holds the order while it can still change
- 3Adjusts payment for any difference
- 4Answers change questions in plain words
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than $2 a day
- Included every month — Order changes handled: 30More when you need it: $9 for 15 extra ($0.60 each)
- Assistant: up to 40 chats a day
Start
- The complete service is included in this plan.
- Less than $3 a day
- Included every month — Order changes handled: 100More when you need it: $9 for 15 extra ($0.60 each)
- Assistant: up to 100 chats a day
Growth
Recommended- The complete service is included in this plan.
- Less than $4 a day
- Included every month — Order changes handled: 300More when you need it: $9 for 15 extra ($0.60 each)
- Assistant: up to 300 chats a day
Scale
- The complete service is included in this plan.
- Less than $9 a day
- Included every month — Order changes handled: 800More when you need it: $9 for 15 extra ($0.60 each)
- Assistant: up to 1,000 chats a day
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- A personalised website for your business, mobile-first
- An AI chat assistant on your site, answering from your own facts
- Up to 3 languages of your choice
- Payments set up with your own provider (Stripe, PayPal, Mollie or Square)
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which store platform do you use?
- Who ships your orders?
- How long should orders stay editable?
- Which changes should be allowed?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with the Pilot plan — the complete service, built on your business and run for you. Move up when you need more.