Agent-Assist Live
Listens to live support and sales calls where callers have been told the call is transcribed, and surfaces the right knowledge-base answer, next-best-action and script reminders you define to the agent in real time. Auto-fills the wrap-up notes and disposition when the call ends.
- Free scoping assessment first
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 3–6 days build time, once your material is in
What you get
- Live answers and next steps on screen
- Script reminders you define
- Automatic call summary and outcome
- Answers taken from your own help documents
- Manager view of which calls are in progress
- Connection to your phone system and help desk
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample phone agents from your answers, each with its own voice and way of greeting callers.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your agent starts answering calls on the phone number we set up with you.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Listens to live calls and finds the matching help article
- 2Suggests the next best action for the agent
- 3Reminds agents of required script lines you define
- 4Writes the call summary and outcome when the call ends
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than $5 a day
- Included every month — Call minutes assisted: 300More when you need it: $52 for 150 extra ($0.347 each)
- 2 care rounds a month — changes, fixes and help
Start
- The complete service is included in this plan.
- Less than $9 a day
- Included every month — Call minutes assisted: 800More when you need it: $52 for 150 extra ($0.347 each)
- 2 care rounds a month — changes, fixes and help
Growth
Recommended- The complete service is included in this plan.
- Included every month — Call minutes assisted: 2,000More when you need it: $52 for 150 extra ($0.347 each)
- 2 care rounds a month — changes, fixes and help
Scale
- The complete service is included in this plan.
- Included every month — Call minutes assisted: 5,000More when you need it: $52 for 150 extra ($0.347 each)
- 2 care rounds a month — changes, fixes and help
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- A phone line answered by your AI agent
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which phone system do agents use?
- Where are your help documents?
- Do callers hear a transcription notice?
- Which script lines are required?
- How many call minutes per month?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Add-ons & upgrades
Start with the build, then add what you need — anytime.
Built for your sector
Ready to see it built on your business?
Start with a free scoping assessment — we scope it and quote before you commit.