Right Number of People on the Phones
Forecasts contact volume by interval and computes staffing that meets service-level targets at minimum cost, then routes contacts to the best-skilled agent. Combines Erlang staffing with skills-based routing.
- Pilot the plan to start small
- Inspected before it goes live
- Monthly or every 3 months, or yearly
- 4–8 days build time, once your material is in
What you get
- Forecast of calls and chats for each half hour
- Calculator for how many staff you need to answer in time
- Rules that send each caller to the right person
- Alerts to adjust the plan during the day
- Overview screen for team leads
- Weekly review of busy times and their causes
How your order runs, after you choose a plan
Questionnaire
You answer a short questionnaire about your business, your goals and what this service needs.
Five sample concepts
We prepare five sample setups from your answers, each bringing you the predictions in a different way — an instant alert, a daily report, straight into your tools and more.
You choose or mix
Pick one, or tell us what to take from two of them.
Upload your material
Send what this service works from — files, data, access or material, depending on the service. We use only what you give us.
We build it
Our specialist AI team builds the complete service from your choice and your material.
Quality inspector
An automated inspector checks the work. Anything that fails is rebuilt before you see it.
Live
Your model is ready on a private page in your account, with a plain reason next to each answer.
The five samples usually arrive within minutes. Each service's build time is counted from the day your questionnaire and material are complete.
How it works
What it does for you, every day, once it is live.
- 1Forecasts calls and chats per half hour
- 2Calculates staff needed for your answer-time goal
- 3Routes each contact to the right skill
- 4Re-plans intraday when volume spikes
Connects to
Connected to the tools you already use.
How we deliver it
Choose your plan
Every plan includes the complete service. A bigger plan includes more usage.
Pilot
Start small- The complete service is included in this plan.
- Less than €2 a day
- Included every month — Staffing plans: 4
- 2 care rounds a month — changes, fixes and help
Start
- The complete service is included in this plan.
- Less than €2 a day
- Included every month — Staffing plans: 8
- 2 care rounds a month — changes, fixes and help
Growth
Recommended- The complete service is included in this plan.
- Less than €4 a day
- Included every month — Staffing plans: 20
- 2 care rounds a month — changes, fixes and help
Scale
- The complete service is included in this plan.
- Less than €7 a day
- Included every month — Staffing plans: 50
- 2 care rounds a month — changes, fixes and help
Bigger than Scale? Enterprise is quoted after a free assessment.
- Built on your business — your data, rules and tools — by our specialist AI team, not a generic template.
- Every delivery passes our quality checks before you see it: tested, working and documented.
- On every plan: we keep it live and running, improve it each month from its own results, and your monthly care rounds cover changes, fixes and help.
Included in the price
- The service built for your business and running (or delivered)
- A working model app: upload rows, get answers with reasons
- A plain-language model card with measured accuracy
- Drift monitoring and retraining advice
- Changes after delivery: rounds of care included
Extras
Tick what you want on top; the total updates as you go.
What we need from you
We use only what you give us — we never invent your details.
- Which phone or chat system do you use?
- How many agents and what skills?
- What answer-time goal do you have?
- Can we read past contact volumes?
- What shift patterns are possible?
Your data stays yours.
The promise, in plain words — and each part is built into how we work, not just written here.
Encrypted, per customer
Everything you send us is encrypted with keys that belong to your account alone.
Used only for your service
Your files and answers are used to build your service — never for another customer's work.
No outside AI without approval
Data you mark confidential is not sent to any outside AI service we have not approved. By default it is handled only by our own tools.
Delete everything, any time
From your account you can delete everything you sent us and everything built from it. Your keys are destroyed, so even backups become unreadable, and you get a deletion receipt. Only the invoice records that accounting law requires are kept.
Built for your sector
Ready to see it built on your business?
Start with the Pilot plan — the complete service, built on your business and run for you. Move up when you need more.